My Account

  • Do I need to have an account to shop at Phulkari E-Store?
    Yes, setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page. Creating an account with Phulkari E-Store gives you access to the following benefits:
  1. Manage your account details
  2. Review your order details
  3. Review past purchases
  4. Updating your billing and shipping address
  5. Save your shipping and personal details for future purchases
  6. Be informed about our latest stock, special online promotions, discounts and updates
  • How do I sign up/create an account at Phulkari E-Store?
    Go to Phulkari website, click on “Register” and fill in your personal particulars. Remember to check the button “I have read and agree to the Terms & Conditions“and then click “continue” to register your account with Phulkari E-Store. You will receive a confirmation email regarding your account information. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.
  • I forgot my password, how can I retrieve it?
    Please click on ‘Forgotten password’ which is available at the ‘Login’ page. Enter your email address and click on “Continue”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
  • How can I edit/update my shipping and billing address details?
    Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been shipped.
  • How can I edit/update my account details?
    Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
  • How can I receive updates on promotions and sales?
    You can sign up for our newsletter and/or register with us on the website to keep up-to-date on all our promotions, sales and special offers. Alternately, you can continue to visit our website regularly to stay posted on all new developments.

ORDER

  • How can I place an order?
    In order to place an order with Phulkari E-Store, you will be required to:
  1. Sign in to your online account
  2. Shop for items you want to purchase
  3. Add the items to your Shopping Cart
  4. Proceed to checkout
  5. Review billing and shipping information
  6. Review and submit your order
  7. Check your order status
  • How will I know if Phulkari E-Store has received my order?
    After you place your order, you will receive an acknowledgement e-mail from Phulkari E-Store to confirm that your orders have been well-received. However, do note that orders will only be shipped when your billing and delivery address is verified. Alternatively, you may check the status of your order through “My Account”.
  • Are the prices offered online are same as at Phulkari stores?
    Yes, the prices are same for online and retail stores of Phulkari, unless there is any Special Offer either at retail stores or online. Any online Special Offer can only be availed by buying and paying online and vice versa. Please feel free to contact Customer Service, if you have any questions.
  • How will I view my order details and history?
    Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.
  • Can I cancel my order?
    Unfortunately we are unable to cancel an order once it has been shipped. Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to customercare@phulkari.com.pk, so that we can assess whether we can fulfill your request. Once we receive your Order Cancellation request, we will get in touch with you within 24 hours regarding the status of your order and confirm whether the order can be cancelled or not. We practice every effort to ensure fast delivery and it would be advisable to check your order before placing it. If the order has been shipped, however, you may return/exchange the product in accordance with our Exchange/Return policies.
  • Can I amend my order?
    Unfortunately we are unable to amend an order once it has been shipped.
  • Can I add items to an existing order?
    Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been shipped. However, you may place a new order and request the customer service department to combine the shipment of both orders. For this purpose you will need to get in touch with our Customer Care Representative to confirm the status of order placed earlier. Combine shipment can only be facilitated when customer communicate to our Customer Care Center, prior to the shipment of order placed earlier.
  • When I place an item to my shopping cart, is the item placed under my reservation?
    Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.
  • How do I track my order status?

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

SHIPPING & HANDLING

  • What happens if an incorrect address is provided for the delivery?
    If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, please log in to your online account and update the relevant fields. If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products.
  • How is the delivery processed?
    Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.
  • How much does shipping cost?
    Free shipping above order of Rs 2500/-. Shipping charges Rs 190/- will be charged below order of Rs 2500/-.

RETURNS AND EXCHANGE

  • I received defected item, what should I do?
    In case of items found of being faulty/ damaged, then refund / replacement process can be initiated, if customer gets a defected product, he cab change it from any of our Phulkari retail outlet only after communicating with customer care center, where upon receiving this, E-Store management shall have this settled with a replacement of item for which customer has lodged a claim against. Customer should inform customer service about the issue within 48 hours of receiving the items by phone and email.
  • I received an incorrect item, what should I do?
    You can exchange the item at any Phulkari retail outlet after approval by customer service department, subjected to item being returned in its original condition with tags intact. Customer should inform customer service about the issue within 48 hours of receiving the items by phone and email.

PROMOTIONS

  • What kind of promotions will Phulkari E-Storehave?
    On some occasions, Phulkari E-Store may introduce special promotions and discounted items on the website, at a limited time offer or while stock last basis. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.
  • What are the Terms and conditions for promotions?
    All promotions on the website are subjected to terms and conditions. Every promotion may comprise of different terms and conditions and we suggest you read, understand and agree to all the terms before utilizing the promotion tools. Promotions include but are not limited to discount coupons, discount voucher, bundle buys, complimentary gift with your purchase or free shipping. Promotions are always set with a time frame and with an expiry date.
  • What happens if the promotion that I would like to have has expired?
    All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

CUSTOMER CARE CENTER

  • How Can I Contact Phulkari Customer Care Center?
    Our Customer Care Team is available to take your calls daily.

Call at: 0317-0775764

              OR

You can Email us at: customercare@phulkari.com.pk